Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person or company and can be used to identify that person, including Account Information, Identification Information, Financial Information and KYC Information, each as described below. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
When you visit the website or use one of our mobile applications, we collect your IP address, and standard web log information, such as your browser type and the pages you accessed on our website. We also may collect certain geo-location information. If you do not agree to our collection of this information, you may not be able to use our Service.
We are committed to providing safe, secure and all-around great Services. Therefore, before permitting you to use our Services, we may require additional information from you we can use to verify your identity, address or other information or to manage risk and compliance throughout our relationship. We may also obtain personal information about you from third parties such as identity verification, fraud prevention and similar services.
When you are using our Services, we collect information about your account transactions and trust relationships and we may collect information about your computer or other access device for fraud prevention and other similar purposes. We may also collect personal information related to your contact with our customer support team or store results when you respond to a survey.
We do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected information about a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.
When you access our website, we, or companies we hire to track how our website is used, may place small data files called cookies or pixel tags on your computer or other device. For example, we send a "session cookie" to your computer any time you log in to your floxypay account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. We use these technologies to recognize you as a floxypay customer, customize content and advertising, measure promotional effectiveness, and collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety. The use of these cookies are optional.
Users are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
We store and process your personal information using third-party servers located in secure data centers in the United States. This information is protected by physical, electronic and procedural safeguards in compliance with applicable U.S. federal and state regulations. We also use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We are PCI-compliant and ensure that all payment details are encrypted at rest [and in transit].
We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal information as well, including never sharing your password with anyone.
If floxypay learns of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using our services, you agree that floxypay may communicate with you electronically. floxypay may post a notice on the Website if a security breach occurs. floxypay may also send you an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, fun and customized experience.
We may use your personal information to:
We only store personal information as long as it is needed for the purpose for which it was collected. We will keep Account Information only as long as you are registered as a user. However, after you delete your account, we may process such personal information as is necessary for us to fulfill an agreement with you, or such personal information as we are required to keep by law.
In order for us to provide our Service and for the purposes described in this policy, we will keep any Financial Information for 5-years.
How we Share Personal Information with other floxypay Users
To process your payments on floxypay, we need to share some of your personal information with the person or company that you are paying or is paying you. Your contact information, date of sign-up, the number of payments you have received and other verification metrics like social graph activity may be provided to users who you transact with on or through floxypay. Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through floxypay, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
floxypay does not share your email address or phone number with third parties for promotional or marketing purposes.
We may share your personal information with:
If you establish a floxypay account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on floxypay's website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies. Your Rights and Choices as it relates to your Personal Information
You have the right to ask us not to process your personal information where we process it on the basis of your legitimate interests. You also can review and update your personal information at any time by logging into your floxypay.com account. You should promptly update your personal information if it changes or is inaccurate.
You can delete your account by emailing [email protected] When you request for us to delete your account for the Service, your personal information will be permanently deleted from our servers and access to your account will be disabled. In addition, you may opt-out of providing personal information via the mobile application at any time by uninstalling the mobile application using the standard uninstall process available on your mobile device or via the mobile application marketplace or store. We may retain your personal information in accordance with our retention policy and to the extent required to comply with (or we deem it reasonable in light of) any laws or regulations.
You have the right to receive confirmation on whether or not we process personal information concerning you, and in such cases get access to such personal information and also information regarding the personal information and how we process it.
You can request a copy of your personal information which we hold, relating to you and that you have provided us, in a commonly used electronic format (in Europe this is known as a subject access request). If you would like a copy of some or all of it, please contact us and let us know the information you want a copy of, including any account or reference numbers, if you have them. Any subject access request may be subject to a reasonable fee to cover the cost of providing you with details of the information we hold about you.
You can require us to correct any mistakes in your information which we hold without charge or undue delay. Taking into account the purposes of the processing, you also have the right to have incomplete personal information about you completed. If you would like to do this, please contact us and let us know the information that is incorrect and the information you want it replaced with.
You have the right to withdraw a consent provided by you at any time by contacting us. If your consent is withdrawn, we will no longer process your personal information for the purpose that you had given your consent to. In some circumstances, you have the right to obtain restriction of the processing of your personal information. For example, if you contest the accuracy of the personal information, you can also require that we restrict the processing of your personal information for such a period that enables us to verify the accuracy of the personal information. You have the right to object to processing of your personal information that is based on our legitimate interests. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.
California's Shine the Light Law: We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you first agree to such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us.
Do Not Track: Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.
California Consumer Privacy Act (CCPA): This part serves as a privacy notice for California residents and applies solely to residents of California. Any terms defined in the CCPA have the same meaning when used in this part. Note that provision of this CCPA notice is not an admission on our part that we are a “business” within the meaning of the CCPA, and nothing in this policy may be construed as such an admission.
We collect certain “Personal Information” as defined by the CCPA and as listed in Section II and have done so within the last 12 months.
Personal Information does not include: (a) publically available information from government records; or (b) de-identified information or aggregate consumer information.
We obtain the categories of Personal Information listed in Section II from the following categories of sources:
We may use and have disclosed the Personal Information we collect for the purposes detailed in Sections V, VI and VII. We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes as those set out in these sections without providing you notice.
We do not sell Personal Information as the term “sell” is defined in the CCPA.
We may disclose any or all of the categories above of your Personal Information to third parties for a business purpose, as set forth in this policy, and we have done so in the last 12 months.
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (as described below), we will disclose to you (unless an exception applies):
We do not provide these Personal Information access and portability rights for B2B Personal Information to the extent such an exception remains in effect under the CCPA.
California residents have the right under the CCPA to request that we delete any of their Personal Information that we have collected and retained, subject to certain exceptions. Once we receive and confirm a verifiable consumer request (see below), we will delete (and direct our service providers to delete) relevant Personal Information from our records, unless an exception applies (such as the B2B exception referenced above).
We may deny California residents’ deletion request if doing so is permitted or required by applicable law, or if retaining the Personal Information is necessary for us or our service provider(s) to:
To exercise the access, portability, and deletion rights under the CCPA described above, please submit to us a verifiable consumer request.
Only a California resident may make a verifiable consumer request related to their Personal Information. A California resident may also make a verifiable consumer request on behalf of their minor child.
A verifiable consumer request for Personal Information access or portability can only be made twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify the California resident about whom we collected Personal Information or an authorized representative, and contain sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account on our website. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
We will endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For Personal Information portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the Personal Information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Except as permitted by the CCPA, we will not:
The Website may contain links to other sites. floxypay does not control the information collection of sites that can be reached through links from the website. We encourage our users to be aware when they are leaving our site and to read the privacy statements of each website that collects personal information.
If you have questions or concerns regarding this policy, or any feedback that you would like us to consider, please email us at [email protected]
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